The Brothers of Charity Services in Lancashire were first awarded the Customer Service Excellence Award in 2010, and has maintained fully compliance throughout annual surveillance visits by assessor Hugh Keachie. During the annual surveillance visits, Hugh meets with groups of stakeholders to establish the level of care and support that is provided not only for people using the services but also their family, friends and the Brothers of Charity Services employees.
During the surveillance visit, a father of an individual using services provided by the Brothers of Charity spoke about the freedom he now has to pursue his own interests which has given him a new lease on life due to the support provided. This highlights that the support provided by the Brother of Charity Services does not only impact on the person using the service, but also their family members, friends and other people within the wider community.
The Brothers of Charity Services in Lancashire have remained fully compliant with all areas of the standard and have gained an additional CSE Compliance Plus accreditation, meaning they are now Compliant Plus in nine areas.
CSE Compliance Plus is awarded when evidence is provided which illustrates ‘customer’ support and services which goes above and beyond the practice of similar providers and also demonstrates innovation. Voice for All’s recent Assistive Technology event at St Mary’s club in Chorley secured the additional Compliant Plus accreditation in this year’s inspection.
Darron Grundy, Chief Executive Officer of Brothers of Charity Services in England commented: “On behalf of the Trustees of the Brothers of Charity Services, we are extremely pleased to have achieved full compliance in Customer Service Excellence as well as Compliance Plus in nice areas. This is reflective of the continued commitment and high quality of support and care delivered by the Brothers of Charity Services’ staff teams. This clearly illustrates the Brothers of Charity Services’ continued commitment to its ethos, vision and values in maintaining and increasing service quality and performance.”
