This year, as we have since 2010, we sent out a customer survey to everyone receiving support from the Brothers of Charity Services in Lancashire.
This is also the second year we have sent out a family and carer survey.
We want to make sure that people using our service, their friends, families or carers all have various opportunities to share their opinions of what the Brothers of Charity do well and what we need to change.
Offering people the opportunity to complete and return these surveys is just one of the ways to hear what you have to say about us.
This year we sent out 292 customer surveys and 228 family and carer surveys. We received 86 completed customer surveys and 38 family and carer surveys before the return deadline passed.
Click here to download a summary of those returned surveys.
We have highlighted some key themes which have developed from those returned surveys. We will also update you on some of the developments we have made since last year’s survey. As we have each year we will include an updated action plan based on the replies received this year.
We are very grateful to everyone who took the time to complete and return their survey and we hope you find the following report of interest.
