Staff Team at the Resource Centre- Thingwall

The whole staff team at the Resource Centre went above and beyond for a client, Tricia, who had been diagnosed with terminal Cancer and has sadly now passed away. Also making the memory/photo album for Tricia as an example of Good Practice.

Following an appointment with the MacMillan nurse to review her Cancer, the team were informed Tricia had only 6 to 12 months left to live. They liaised with Tricia’s family to arrange a party for Tricia, which she loved! They organised a photo booth and arranged photos in keyrings of individual staff members for Tricia to remember them.

Following a further appointment, Tricia’s life expectancy was shortened to 3 to 6 months. The staff team worked with Tricia to make a memory book which included photos of staff and events. They also helped to organise day trips which she wanted to go on. This was very important to Tricia; she really enjoyed looking at the memory book and planning the trips.

Tricia’s condition deteriorated quickly near the end and the staff visited her at home, supporting Tricia and her sister. They also visited out of work hours in the evenings and the weekends.

The relationship between the staff team, Tricia and her family was so strong, that when Tricia’s health deteriorated rapidly with a brain tumour and was taken into intensive care, the family phoned the staff members so that they could visit and say their farewells. Staff then supported Tricia home for the last time so that she could pass away at home with her sister.

For Tricia’s funeral, staff organised a collection to pay for a special array of flowers for Tricia in the shape of a pencil case and pencils which she would have loved. Several members of the staff team went to visit Tricia in their own time at home prior to her funeral and helped and supported her sister on the day.